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Due to the internal process, the warranty will be activated within 3 to 5 business days. But please rest assure, your Lenovo product(s) will be fully covered, from the day you activate the warranty here. 

Accidental Damage Protection (ADP)
  • Protect your PC from the unexpected. Covers accidental drops, spills, bumps, and structural failures, electrical surges and damage to the integrated LCD screen.
  • ADP is performed by Lenovo trained technicians, using Lenovo qualified parts, reducing the need for re-repair.
Ultimate Care (ADP + Premium Care)
  • Straight to the experts technical support via phone, email or chat 24/7/365.
  • Hardware, software and how-to guidance.
  • Prioritized in home repairs the next business day.
  • Annual PC Health Check.
  • PLUS Accidental Damage Protection.

As an authorized service provider, our technicians received training and certifications from our dedicated manufacturers and partners.

From individual customers to corporate organizations, we provide excellent protection support for our warranty coverage throughout the ownership process.

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Phone: 855-253-6686
Lenovo Personal Computing Devices Services Agreement

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ADP:

  • 1 - Not covered by Lenovo Accidental Damage Protection: cosmetic damage (scratches, dents, or cracks not affecting product functionality or structural integrity); equipment loss or failures due to use outside normal operating conditions; data loss or business interruption; intentional damage and misuse; removal or alteration of parts/accessories; theft; fire damage; damage to peripherals or third-party products (even if sold by Lenovo)
  • 2 - If entitled to onsite warranty service under the Limited Lenovo Warranty, and the Service Provider determines your Product can be repaired onsite, the Service Provider will repair or exchange your product at your location. Some repairs may be completed at a service center; if so, the Service Provider will send the product to the service center at its expense. If on-site warranty with Accidental Damage Protection purchased, onsite service level repairs limited to LCD and non-customer replaceable keyboards. If repair cannot be completed at first onsite visit, the system will be shipped to Lenovo’s Service Center. Onsite service may not be available in all regions.
  • 3 - Limitation of one replacement product. If the cost per claim exceeds the price of the product, the product will be replaced at Lenovo’s discretion.
  • 4 - Service available in country or region where ADP coverage purchased and is not transferable should system travel to another country.
  • 5- Replacement systems do not carry ADP and should be repurchased on the new or refurbished replacement. If cost per claim exceeds price of product, product will be replaced. Components not covered: batteries, external peripherals, and accessories (including optional features not installed by Lenovo at time of product purchase), external keyboards, mice, digitizer pens and styluses, cases and folios, power cords and adapters, cradles, docking stations, printers, scanners, external drives, software (preloaded or purchased separately), tape, disks, CDs, DVDs, film or other media, and third-party products (those not bearing Lenovo logo), even if sold by Lenovo.
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Premium Care:

  • Warranty Incident Resolution – On-site Service
  • a) Post completion of Premium Care Customer Engagement Centre troubleshooting, if required (as determined by Lenovo), Lenovo will provide On-site Service to Your registered location to address Your warranty incident
  • b) On-site Service is available in the United States, or other areas as may be approved by Lenovo - provided Premium Care Customer Engagement Centre phone based troubleshooting has been completed before 4:00 pm local time, a service provider technician will be dispatched to arrive at Your location on the next business day. This Service is available during normal business hours, Monday through Friday, excluding holidays. Support calls received by the Customer Engagement Center after 4:00 pm local time will require an additional day (N2BD) to dispatch a service provider technician. This Service is subject to availability of service parts. You must provide a suitable working area for the disassembly and reassembly of the product. Some repairs may need to be completed at a service center. If so, the service provider will send the product to the service center at its expense and return the repaired or replacement product to you at its expense.
  • c) NBD On-site Services:
  • (i) are available only on selected models of Lenovo products;
  • (ii) will be provided between Monday to Friday, 9am – 4pm (local time in your registered location), excluding Saturday, Sunday and holidays. Arrival times will depend on Your registered location and Your prompt response to Lenovo’s request for confirmation of arrival time;
  • (iii) do not guarantee the resolution of a warranty incident, nor the resolution of the warranty Incident within a given period of time; and
  • (iv) require that, where You are not available at Your registered location, the Lenovo service provider will leave contact details to provide evidence of Lenovo’s visit. At Lenovo’s discretion You may be charged an additional charge for any required follow-up visits.
  • H.4 Warranty Incident Resolution – Remote Post completion of Premium Care Customer Engagement Centre troubleshooting, if required (as determined by Lenovo), Lenovo will remotely attempt to address and resolve Your warranty incident.
  • H.5 OEM Supported Software Support OEM Supported Software Support includes Lenovo providing a single point of contact and collaborative assistance to engage with OEMs on OEM Supported Software concerns, pursuant to the following:
  • a) providing operating systems and setup assistance associated with the OEM Supported Software (Note – Setup Assistance only includes: support of OEM Supported Software; basic/how-to questions; feature definition questions; and OEM available fix/patches assistance and implementation);
  • b) Lenovo’s advance technical support agent acting as a single point of contact to facilitate communication between You and the OEM;
  • c) Until Your issue is identified, isolated and escalated to the OEM, Lenovo’s advance technical support agent will engage with the OEM to register your issue. Lenovo’s advance technical support agent will then monitor the issues and update on status and proposed resolutions;
  • d) It is a pre-condition to this service that you must have all necessary license and support agreements in place with the OEM;
  • e) Lenovo excludes any and all responsibility or liability for the performance of the OEM’s software, products or services;
  • f) Lenovo does not warrant that any issue will be resolved; and
  • g) You understand and agree that resolutions may not be available from the OEM. You accept that where no resolution is available – or where the resolution is unacceptable to You – that Lenovo’s obligation to provide collaborative support is still fulfilled.
  • H.6 Comprehensive Software Support Lenovo will use reasonable efforts to solve problems that You contact us about, but Lenovo cannot be responsible for providing solutions that are either not available or are beyond Lenovo's reasonable knowledge, in particular, but not limited to, if Your problem is linked to a non-Lenovo branded software bug. Lenovo shall not be held liable in any way for failure to provide support for such non-Lenovo branded software.
  • a) Preloaded applications (i) Windows® OS (ii) Lenovo™ SHAREit (iii) Lenovo OneKey™ Recovery (iv) Lenovo REACHit (v) Lenovo Companion (vi) Lenovo Solution center (vii) Lenovo Utility (viii) Lenovo APP Explorer (ix) Lenovo Photo Master (x) Lenovo WRITEit (Pen) (xi) Lenovo Onekey Recovery
  • b) 3rd Party Software (if license is available) (i) Adobe® Acrobat® standard (ii) Power DVD / Power 2 GO (iii) Drop box (basics only) (iv) McAfee Live Safe (v) MS Office Smartfind Dec22 Page 24 (vi) Norton Anti-Virus (vii) Norton – Internet Security (viii) Skype (ix) Intel 3D real sense (if pre-loaded by Lenovo) (x) MS Office 365
  • H.7 Getting Started Assistance Box to Boot support, device setup assistance over the phone
  • a) Software Installation: (i) Install software (ii) Setup internet browser (iii) Configure email services (iv) Install and configure anti-virus software on system (v) Check to ensure your system is compatible with software to be installed (vi) Perform necessary software updates to ensure your Lenovo installed software’s are current (vii) Create desktop, start menu and quick launch bar shortcuts that will help you access the application quicker
  • b) Connect Lenovo Device to Network: (i) Connect up to 4 devices to your wireless network. Devices may include systems, tablets, smart phones, game consoles, printers or storage devices (ii) Ensure your new devices are visible and accessible through the network (iii) Configure network security settings and confirm ISP Internet connection
  • c) Other Helpful Actions: (i) Lenovo product support and Warranty information (ii) Help guide on Registration process (iii) Hot Fix and patch assistance (iv) Basic “How To” or feature definition questions
  • H.8 Annual System Health Check An advanced technical support agent will perform this service remotely over the phone excluding Android tablets.
  • a) Perform a step by step check with our proprietary tune-up tool
  • b) Optimize operating system settings and features to industry benchmarks
  • c) Calibrate memory management
  • d) Retrieve valuable hard drive free space
  • e) Optimize internet & browser settings
  • f) Schedule defragmentation and bad sector checks
  • g) Update critical Windows files and service packs and enable automatic updates to keep your system healthy
  • h) Leverage the unique features within each operating system version
  • Please note that the Annual System Health Check Service requires the use of third-party software. This Service is only available to You if You have accepted the third party’s end user license agreement. Lenovo is not responsible for third-party software or the acts or omissions of any third-party software supplier.
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