Submit a Claim
Step 1 – Contact Customer Service
Please be sure to provide the following information in your warranty claim:
- Full Name
- Email Address for the Account
- Serial Number
- Order # (if available)
- Shipping Address (for mailing and return)
Step 2 – Ship Your PC to PCOnline Service Center
Once you submit your warranty claim, our customer service will contact you with detailed shipping instructions as well as a prepaid shipping label.
Step 3 – Receive Product Evaluations and Solutions
Once your warranty claim has been processed, you will receive a confirmation email within 1-2 business days. Our protection technicians will then evaluate your PC and provide solutions and repair services accordingly. The average turnaround time may take up to 5 business days.