Submit a Claim​

Step 1 – Contact Customer Service

To claim PCOnline warranty support, please contact our customer service through  or fill out the Claim Form below.

Please be sure to provide the following information in your warranty claim:

  • Full Name
  • Email Address for the Account
  • Serial Number
  • Order # (if available)
  • Shipping Address (for mailing and return)
Step 2 – Ship Your PC to PCOnline Service Center

Once you submit your warranty claim, our customer service will contact you with detailed shipping instructions as well as a prepaid shipping label. 

Step 3 – Receive Product Evaluations and Solutions

Once your warranty claim has been processed, you will receive a confirmation email within 1-2 business days. Our protection technicians will then evaluate your PC and provide solutions and repair services accordingly. The average turnaround time may take up to 5 business days.

Claim Form

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