Marketplace Operations
In addition to composing product content on marketplaces, we focus on improving customer experience and making sure our clients get help directly from our technicians through customer service 24/7 and in real time.
Prioritize customer needs at the center of every engagement
Customer Support Service
PCOnline is dedicated to supporting customer success and end-user business productivity. The Customer Support team is highly trained on all products and services and is available to assist customers with pre-sale support, device diagnosis, or service requests via live chat, email, and phone calls. The company prioritizes continuous improvement and monitoring to deliver high-quality services and achieve a top-of-class customer satisfaction rate through disciplined and automated processes.
Stand ready to support
Order Management
The PCOnline all-in-one ERP system facilitates the rapid capture, tracking, and execution of customer orders from all channels. The operation team’s commitment to customer satisfaction is reflected in our policy of processing and shipping orders placed by 4 PM ET on the same day. The marketplace Operation team places the customer at the forefront and takes great care to ensure that every order is processed accurately, shipped promptly, and delivered efficiently.
High-quality content in action
Product Development
The importance of high-quality content in securing success in digital marketplaces cannot be overstated. PCOnline holds a proven track record of creating feature-focused content that drives product sales. The content team is capable of producing a diverse array of materials, including brand stories, Standard A+ and Premium A+ content for Amazon, as well as product banners, image pages, and sponsored brand videos. By utilizing a data-driven approach and continuously monitoring and analyzing content performance, PCOnline guarantees only the most optimal content is presented to the customers.
