Junior Operation Specialist – GBC

Job Description

PCOnline is looking for a detail-oriented, energetic and responsible candidate to join our Marketplace Operations team. This is a challenging and exciting position that provides marketplace process support for tasks like managing marketplace inventory, monitoring account health, and coordinating both internally and externally. Job related instructions will be provided. 0-2 years of experience with operation management is preferred.

Key Responsibilities

  • Update listing inventory across different platforms and create shipment orders for distribution centers 
  • Coordinate with return specialists, monitor inventory outbound, issue claims or reimbursement for lost/damaged or other shipment issues within the Marketplace Operations team
  • Dive deeply into logistic policies and optimize internal SOPs accordingly
  • Analyze shipment records and be responsible for operation gaps, explain and recommend solutions
  • Monitor marketplace performance notifications on a daily basis
  • Investigate on-going marketing policy changes and explore violation root causes and provide resolution reports 
  • Maintain a collaborative relationship with external Marketplace Account Managers
  • Summarize and facilitate reviews to marketplace operation managers and responsible parties
  • Be open to enroll in ad-hoc projects and perform miscellaneous tasks 

Basic Qualifications

  • Bachelor’s degree is required, and all majors are encouraged to apply
  • Strong coordination, oral and written communication and problem-solving skills
  • Good knowledge of MS Office
  • Must be located in Delaware or willing to relocate

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