Job Description
PCOnline is looking for a detail-oriented, energetic and responsible candidate to join our Marketplace Management team. This is a challenging and exciting position that provides operational related support for tasks like maintaining a good relationship with our client, managing client accounts and providing prompt customer support, and coordinating both internally and externally operations. Job related instructions will be provided.
This position begins with a 3-month internship, after which a decision regarding further employment will be made.
Key Responsibilities
- Build and maintain strong relationships with potential customers, identifying their specific needs and aligning them with tailored service and pricing strategies.
- Maintain timely and effective communication with customers, addressing inquiries and providing solutions related to the selected service plans.
- Be able to resolve operational issues internally and externally
- Analyze billing data to identify discrepancies, errors, and cost-saving opportunities.
- Prepare and present detailed financial reports related to operational and logistics costs and billing trends monthly and quarterly.
Basic Qualifications
- Bachelor’s degree in Supply Chain Management, Business Analytics, Finance, or a related field
- Strong coordination, oral and written communication and problem-solving skills
- Good knowledge of MS Office, Python, and SQL are preferred
- Knowledge and experience with inventory management, shipping and receiving or order fulfillment is preferred
- Ability to analyze and identify patterns within available databases and the ability to
- Ability to issue summary
