Job Description
PCOnline is looking for a detail-oriented, energetic and responsible candidate to join our Marketplace Operations team. This is a challenging and exciting position that provides marketplace process support for tasks like managing marketplace inventory, monitoring account health, and coordinating both internally and externally. Job related instructions will be provided.
Key Responsibilities
- Update listing inventory across different platforms and create shipment orders for distribution centers
- Monitor inventory outbound, issue claims for lost/damaged or other shipment issues within the Marketplace Operations team
- Dive deeply into logistic policies and optimize internal SOPs accordingly
- Analyze shipment records and be responsible for operation gaps, explain and recommend solutions
- Coordinate with return specialists, and issue reimbursement claims for damaged products
- Monitor marketplace performance notifications on a daily basis
- Investigate on-going marketing policy changes and explore violation root causes and provide resolution reports
- Maintain a collaborative relationship with external Marketplace Account Managers
- Summarize and facilitate bi-weekly reviews to marketplace operation managers and responsible parties
- Perform other responsibilities as assigned
Basic Qualifications
- Bachelor’s degree is required, and all majors are encouraged to apply
- Strong coordination, oral and written communication and problem-solving skills
- Good knowledge of MS Office
- Must be located in Delaware or willing to relocate
Preferred Qualifications
- Knowledge and experience with inventory management, shipping and receiving or order fulfillment
- Ability to analyze and identify patterns within available database
- Ability to issue summary
