Job Description
PCOnline is looking for a Customer Service Representative to join the growing Marketplace Operations Team. In this role, you will be responsible for performing routine customer service tasks and involving in cross-team collaboration to resolve problems.
Key Responsibilities
- Provide timely, accurate and courteous responses to customers’ concerns and questions about our products and services
- Trace customer feedbacks daily, handle customer complaints, and work with customers to address negative comments
- Utilize the ERP system to prepare for incoming orders, process shipping labels, and ensure all orders are completed in each workday
- Research customer common questions and concerns by collaborating with the Marketplace Operations Team and other relevant teams to get solutions
- Learn updates on marketplace policies, including but not limited to marketplace return process policies
- Update the Customer Service User Manual in a timely manner and share it with the team
Basic Qualifications
- Bachelor’s degrees is required, and all majors are welcome
- Must be able to work 6-day per week based on a shift schedule
- Previous customer service working experience is preferred
- Familiarity with Microsoft Office or Google Workplace is required
- Basic knowledge of computer and electronic product is preferred
