Customer Service Representative

Job Description

PCOnline is looking for a Customer Service Representative to join the growing Marketplace Operations Team. In this role, you will be responsible for performing routine customer service tasks and involving in cross-team collaboration to resolve problems.  

Key Responsibilities

  • Provide timely, accurate and courteous responses to customers’ concerns and questions about our products and services 
  • Trace customer feedbacks daily, handle customer complaints, and work with customers to address negative comments  
  • Utilize the ERP system to prepare for incoming orders, process shipping labels, and ensure all orders are completed in each workday 
  • Research customer common questions and concerns by collaborating with the Marketplace Operations Team and other relevant teams to get solutions  
  • Learn updates on marketplace policies, including but not limited to marketplace return process policies 
  • Update the Customer Service User Manual in a timely manner and share it with the team 

Basic Qualifications

  • Bachelor’s degrees is required, and all majors are welcome 
  • Must be able to work 6-day per week based on a shift schedule 
  • Previous customer service working experience is preferred 
  • Familiarity with Microsoft Office or Google Workplace is required 
  • Basic knowledge of computer and electronic product is preferred 

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